Hotel Policy

CHECK-IN TIME: 2:00 pm
CHECK-OUT TIME: 10:00 am

No pets sorry, guide dogs are welcome.

Our cancellation policy

If your booking is cancelled by 6:00pm one day prior to arrival at the hotel, no charges will incur. If your booking is not cancelled one day prior to the commencement of your stay, we do reserve the right to charge for the equivalent of one night's accommodation. 

If we have received your booking from a third party booking source, contact the company with which you made the booking to discuss the terms of your booking, cancellation and/or refund. 

Payment of accounts

A valid credit card is required to guarantee your booking. No payment is charged to the card unless requested by you at the time of booking. The same card must be presented on arrival to the Hotel. For Debit cards, Eftpos and Cash payments we require accommodation to be paid in full, at the time of arrival, plus a bond of up to $200 to cover any miscellaneous charges. The bond will be refunded on departure if hotel services were not used. Our terms and conditions may differ over Premier Events or if a discounted room is booked. Please check the terms when making a booking.

Please note that for all credit card transactions, a surcharge of 2% applies. Guests may choose to change their method of payment on check-out to cash or Eftpos as these methods do not attract this fee.


Car parking

Car parking for guests is available at the West Plaza Hotel at NZ $25.00 per night. Car parks are limited and cannot be reserved at the time your booking is made.


The West Plaza Hotel is a completely non-smoking hotel. If required there is a designated outdoor smoking area