Hotel Policy

CHECK-IN TIME: 2:00 pm
CHECK-OUT TIME: 10:00 am

No pets sorry, guide dogs are welcome.

Our cancellation policy

All cancellations must be received in writing to
If the booking is cancelled by 4pm 2 days prior to the arrival at the hotel, no charge will incur. If the booking is NOT cancelled 2 days prior to the commencement of stay the hotel does reserve the right to charge for the equivalent of one night's accommodation to the credit card used to make the booking.

If the booking is received by the hotel from a third party booking source you will need to contact the company who you have made the booking with to discuss the terms of your booking, cancellation and or refund.

The above cancellation policy does not apply for the Hot Deal, Stay 2 nights & Save as these room packages are Non-refundable/Non Transferable


Payment of accounts

A valid credit card is required to guarantee your booking. No payment is charged to the card unless requested by you at the time of booking. The same card must be presented on arrival to the Hotel. For Debit cards, Eftpos and Cash payments we require accommodation to be paid in full, at the time of arrival, plus a bond of up to $200 to cover any miscellaneous charges. The bond will be refunded on departure if hotel services were not used. Our terms and conditions may differ over Premier Events or if a discounted room is booked. Please check the terms when making a booking.

Please note that for all credit card transactions, a surcharge of 2% applies. Guests may choose to change their method of payment on check-out to cash or Eftpos as these methods do not attract this fee.


Car parking

Car parking is $25 per night and is subject to availability based on a first come first serve basis and cannot be reserved.

Please note – Parking is located at the Bond Street entrance of the hotel (from Victoria Street turn left on to Bond Street). Pull into the tiled area of the hotel and advise reception staff that parking is required.


The West Plaza Hotel is a completely non-smoking hotel. If required there is a designated outdoor smoking area